Privacy policy
At Cortaflex NZ, we respect your privacy and are committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, place an order, contact us or otherwise interact with Cortaflex NZ.
Information We Collect
We may collect personal information including:
- your name
- email address
- phone number
- billing and delivery address
- order and purchase information
- payment-related information
- communications you send to us
- information about how you use our website
- device, browser and IP address information
- marketing preferences
We only collect information that is reasonably necessary for operating our business, providing our products and services, communicating with customers and improving our website.
How We Use Your Information
We may use your personal information to:
- process and fulfil orders
- arrange payment and delivery
- provide order updates
- respond to questions or customer-service requests
- manage returns, refunds and product issues
- prevent fraud and protect our website
- improve our products, website and customer experience
- analyse website performance
- send marketing communications where you have agreed to receive them
- meet our legal and regulatory obligations
Shopify
Our online store is powered by Shopify.
When you browse or purchase from our website, some personal information may be processed by Shopify to provide ecommerce services including checkout, payments, order management and website functionality.
Shopify may process information including contact details, order information, browsing activity, device information and payment-related information in connection with its services. Shopify
You can review Shopify’s own privacy information on the Shopify website.
Payments
Payments may be processed by Shopify Payments or other payment providers available through our website.
We do not normally receive or store your complete payment-card details. Payment information is processed securely by the relevant payment provider.
Cookies and Similar Technologies
Our website may use cookies, pixels and similar technologies.
These may be used to:
- keep the website functioning properly
- remember customer preferences
- manage shopping carts and checkout
- understand how visitors use the website
- measure website performance
- improve our marketing
- provide relevant advertising where applicable
Shopify provides customer-privacy controls that can include cookie banners and data-sharing preferences depending on the regions in which a store operates. Shopify Help Center
You may be able to manage cookies through your browser settings or through privacy controls displayed on our website.
Analytics
We may use analytics services to understand how customers interact with our website.
These services may collect information such as:
- pages visited
- time spent on the website
- products viewed
- referring websites
- general geographic information
- browser and device information
We use this information to improve the website and understand how customers find and use Cortaflex NZ.
Email Marketing
If you subscribe to our mailing list or otherwise consent to receive marketing communications, we may send you information about:
- Cortaflex products
- promotions
- educational content
- new products
- special offers
You can unsubscribe from marketing emails at any time using the unsubscribe link included in our emails.
Transactional messages relating to orders or customer service may still be sent where necessary.
Sharing Your Information
We may share personal information with trusted service providers where necessary to operate our business.
These may include:
- Shopify
- payment processors
- courier and delivery companies
- email marketing platforms
- website analytics providers
- technology and hosting providers
- professional advisers
- fraud-prevention or security providers
We only share information where reasonably required to provide our services, operate our business or comply with legal obligations.
We do not sell customers’ personal information.
Overseas Service Providers
Some of the companies that provide services to our business may store or process information outside New Zealand.
This may include ecommerce, payment, email, analytics and technology providers.
Where personal information is handled by third-party providers, their own privacy policies and data-processing practices may also apply.
Keeping Your Information Secure
We take reasonable steps to protect personal information against loss, unauthorised access, misuse, disclosure or alteration.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
How Long We Keep Information
We retain personal information only for as long as reasonably required for the purposes for which it was collected, including:
- fulfilling orders
- maintaining business and accounting records
- managing customer-service matters
- meeting legal obligations
When information is no longer reasonably required, we may securely delete or anonymise it.
Accessing or Correcting Your Information
You may request access to personal information we hold about you and ask us to correct information that is inaccurate.
To make a request, please contact us using the details below.
We may need to confirm your identity before providing access to personal information.
New Zealand Privacy Law
We handle personal information in accordance with applicable New Zealand privacy law, including the Privacy Act 2020.
Nothing in this policy is intended to limit any rights you may have under applicable privacy legislation.
Children’s Privacy
Our products and website are not specifically directed at children.
If personal information relating to a child is provided to us, it should be provided by or with the involvement of a parent or legal guardian where appropriate.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, technology, services or legal requirements.
The latest version will be published on this website.
Contact Us
If you have questions about this Privacy Policy, would like to access or correct your personal information, or have a privacy concern, please contact us via the Contact Us page