Shipping policy
At Cortaflex NZ, we aim to dispatch orders promptly and make delivery as straightforward as possible.
Where We Deliver
We currently deliver within New Zealand.
If you are unsure whether we can deliver to your location, please contact us before placing your order.
Order Processing
Orders are processed as quickly as possible during normal business days.
Orders placed on weekends or public holidays will be processed on the next available business day.
During busy periods, promotional events, public holidays or periods of high courier demand, dispatch may take a little longer.
Delivery Timeframes
Delivery times vary depending on your location and the courier network.
Estimated delivery timeframes are provided as a guide only and may be affected by:
- rural delivery
- public holidays
- severe weather
- courier network delays
- peak seasonal demand
- incorrect or incomplete delivery details
We cannot guarantee an exact delivery date unless this has been specifically agreed in writing.
Rural Delivery
Rural addresses may require additional delivery time.
Please ensure your rural delivery address and RD details are entered correctly at checkout.
Additional rural delivery charges may apply where relevant.
Tracking
Where tracking is available, tracking details will be provided once your order has been dispatched.
Please allow some time for tracking information to update after the parcel has entered the courier network.
Delivery Address
Customers are responsible for ensuring the delivery address supplied at checkout is complete and correct.
Please check your:
- street address
- suburb
- postcode
- rural delivery details
- contact information
If you notice an error after placing your order, contact us as soon as possible.
We will do our best to update the address before dispatch, but once an order has been collected by the courier, changes may not be possible.
Authority to Leave
Where a courier allows authority to leave, parcels may be left in a suitable location at the delivery address.
If you have specific delivery instructions, please include them where available at checkout.
Cortaflex NZ cannot guarantee that all courier instructions will be followed, as final delivery decisions are made by the courier.
Delayed Deliveries
Courier delays can occasionally occur.
If your order has not arrived within a reasonable time, please contact us with your order number so we can investigate.
Please do not hesitate to contact us if tracking has not updated for an extended period or you believe your parcel may be missing.
Lost Parcels
If a parcel appears to have been lost in transit, please contact us as soon as possible.
We will work with the courier to investigate the delivery.
Where appropriate, we will arrange a suitable remedy in accordance with New Zealand consumer law.
Damaged Parcels
If your order arrives damaged, please contact us promptly.
Where possible, provide photographs of:
- the outer packaging
- the shipping label
- the damaged item
- any visible damage inside the parcel
Please retain the packaging and product until we have responded, as this may be required for a courier claim.
Incorrect or Missing Items
If you receive an incorrect product or something is missing from your order, please contact us as soon as possible.
Include your order number and details of the issue so we can resolve it promptly.
Undeliverable or Returned Parcels
If an order is returned to us because the delivery address was incorrect, incomplete or unavailable, we may need to charge an additional delivery fee before sending the parcel again.
If the delivery issue was caused by an error on our part, we will arrange redelivery at no additional cost.
Consumer Rights
Nothing in this Shipping Policy limits or excludes your rights under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or other applicable New Zealand consumer law.
Contact Us
If you have any questions about shipping or delivery, please contact us via the Contact Us page
Please include your order number where possible so we can assist you quickly.