Terms of service
These Terms & Conditions govern the use of the Cortaflex NZ website and the purchase of products from us.
By using this website or placing an order, you agree to these Terms & Conditions.
About Us
This website is operated by Cortaflex NZ.
Throughout these Terms & Conditions, references to “we”, “us” and “our” refer to Cortaflex NZ.
Use of This Website
You may use this website for lawful personal and commercial purposes associated with browsing and purchasing our products.
You must not use this website:
- for unlawful or fraudulent purposes
- to interfere with the operation or security of the website
- to attempt unauthorised access to any part of the website
- to copy, reproduce or misuse website content in breach of intellectual property rights
Product Information
We aim to ensure that product descriptions, images, ingredients, pricing and other information on this website are accurate.
However, product packaging, ingredients, formulations or specifications may occasionally change.
Where there is any difference between information on the website and the information printed on the product packaging, customers should follow the product label and directions supplied with the product.
Supplement Information
Information provided on this website is for general educational and informational purposes only.
Our products are nutritional supplements and are not intended to replace appropriate medical, veterinary or professional healthcare advice.
You should always follow the directions supplied with the product.
If you or your animal have an existing health condition, are taking medication, are pregnant or breastfeeding, or have concerns about health or mobility, seek advice from an appropriate healthcare professional or veterinarian before using a new supplement.
Prices
All prices displayed on this website are in New Zealand dollars unless otherwise stated.
Prices may be changed at any time.
We make reasonable efforts to ensure pricing is correct, but errors can occasionally occur.
If we discover a significant pricing error after an order has been placed, we may contact you before processing the order.
GST
Where applicable, prices include New Zealand GST.
Orders
Placing an order through the website does not necessarily mean that we have accepted the order.
We reserve the right to decline or cancel an order where reasonably necessary, including where:
- a product is unavailable
- there is an obvious pricing or product-description error
- payment cannot be processed
- we reasonably suspect fraud or misuse
- delivery cannot reasonably be completed
If payment has already been taken for an order we cannot fulfil, we will arrange an appropriate refund.
Product Availability
All products are subject to availability.
Stock levels may change without notice.
If a product becomes unavailable after you place an order, we will contact you and arrange an appropriate solution, which may include a refund or alternative product where agreed.
Payment
Payment must be made using one of the payment methods offered at checkout.
Orders may not be dispatched until payment has been successfully processed.
Payment services may be provided by Shopify or other third-party payment providers.
Delivery
Delivery is subject to our Shipping Policy.
Customers are responsible for providing accurate and complete delivery information.
Estimated delivery timeframes are guides only and may be affected by courier delays, weather, public holidays and other circumstances outside our direct control.
Nothing in these Terms limits your rights under applicable New Zealand consumer law in relation to delivery.
Returns and Refunds
Returns and refunds are handled in accordance with our Returns & Refunds Policy.
Nothing in these Terms limits or excludes rights available under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or other applicable New Zealand law.
Intellectual Property
Unless otherwise stated, website content including:
- text
- graphics
- logos
- product images
- photographs
- website design
- written guides and articles
is owned by or licensed to Cortaflex NZ and is protected by applicable intellectual property laws.
You may not reproduce, distribute, republish or commercially exploit our website content without permission, except where permitted by law.
Third-Party Links
Our website may contain links to third-party websites.
These links are provided for convenience and information only.
We are not responsible for the content, security, privacy practices or availability of third-party websites.
Customer Accounts
If customer accounts are available, you are responsible for maintaining the confidentiality of your account details and password.
Please notify us promptly if you believe your account has been used without authorisation.
Reviews and User Content
If you submit a review, comment, photograph or other content to us, you confirm that:
- the content is accurate to the best of your knowledge
- you have the right to submit it
- it does not infringe another person’s rights
- it is not unlawful, misleading, abusive or offensive
We may remove or decline to publish content where reasonably necessary.
Website Availability
We aim to keep the website available and functioning correctly.
However, we do not guarantee uninterrupted or error-free access.
The website may occasionally be unavailable due to maintenance, technical issues or circumstances outside our control.
Limitation of Liability
To the fullest extent permitted by law, we are not liable for indirect, incidental or consequential loss arising from use of this website or our products.
However, nothing in these Terms excludes or limits any right or remedy that cannot lawfully be excluded, including rights under applicable New Zealand consumer law.
Privacy
Your use of this website is also subject to our Privacy Policy.
Our Privacy Policy explains how we collect, use and protect personal information.
Changes to These Terms
We may update these Terms & Conditions from time to time.
Any updated version will be published on this website.
The version in effect at the time of your purchase will generally apply to that transaction, subject to any rights you may have under applicable law.
Governing Law
These Terms & Conditions are governed by the laws of New Zealand.
Any dispute will be subject to the jurisdiction of the New Zealand courts, unless applicable law requires otherwise.
Contact Us
If you have questions about these Terms & Conditions, please contact us via the Terms & Conditions page